Shipping Policy

Last updated: July 19, 2026

Thanks for shopping with Avero. Here's everything you need to know about how and when your order gets to you.

---

Where we ship

We currently ship to all 50 U.S. states, including Alaska and Hawaii. We do not ship to P.O. boxes, APO/FPO addresses, or international destinations at this time.

Shipping cost

Free standard shipping on every order. No minimum, no surprises at checkout.

Order processing

Orders are processed within 1–3 business days of being placed. Business days are Monday through Friday, excluding U.S. federal holidays.

Orders placed after 5:00 PM ET, on weekends, or on holidays begin processing the next business day.

During sales, product launches, and peak holiday periods, processing may take an additional 1–2 business days.

Delivery times

Destination	Estimated delivery after processing
Continental U.S.	5–20 business days
Alaska & Hawaii	10–20 business days

Total estimated time from order to doorstep: 6–13 business days.

Delivery estimates are not guarantees. Carrier delays, weather, and high-volume periods can extend these windows, and we appreciate your patience when they do.

Tracking your order

You'll receive a confirmation email as soon as your order is placed, and a second email with tracking information once your order ships.

Tracking can take 24–72 hours to show its first scan after you receive the number. If your tracking hasn't updated after 72 hours, reach out and we'll look into it.

If you haven't received a shipping confirmation within 5 business days of ordering, check your spam folder first, then contact us.

Multiple items

Orders containing more than one item may ship in separate packages and arrive on different days. You will not be charged extra for split shipments. Each package gets its own tracking number.

Incorrect addresses

Please double-check your shipping address at checkout. We're not able to reroute a package once it has shipped.

If an order is returned to us because of an incorrect or incomplete address, we'll contact you to arrange reshipment. A reshipping fee may apply.

Lost, stolen, or damaged packages

Marked delivered but missing? Check with neighbors and around your property first, then contact your local carrier with your tracking number. If it still doesn't turn up after 48 hours, contact us and we'll help.

Damaged in transit? Email us within 7 days of delivery with photos of the item and packaging, and we'll send a replacement at no cost.

Lost in transit? If tracking shows no movement for 10+ business days, contact us and we'll open a carrier investigation or ship a replacement.

Order changes and cancellations

Need to change or cancel an order? Contact us within 12 hours of placing it and we'll do our best. Once an order enters processing we can't modify it, but you're always covered by our 30-Night Cool-Sleep Guarantee.

Customs and duties

Not applicable — we ship domestically within the United States only.

Questions?

Email us at shopaverosupport@gmail.com and we'll get back to you within 24 hours on business days.

Avero shopaverosupport@gmail.com