Contact information
Contact Us
Real people, real replies. Questions about an order, sizing, returns, or anything else — we read every message and answer it ourselves.
Email us
shopaverosupport@gmail.com
Response time: Within 24 hours on business days Support hours: Monday–Friday, 9:00 AM – 5:00 PM ET Closed weekends and U.S. federal holidays
Before you write in
Including these gets you a real answer on the first reply instead of the third:
-
Your order number — starts with
#, found in your confirmation email - The email address you used at checkout
- Photos — if you're reporting damage or a wrong item
Common questions, answered fast
"Where's my order?" You'll get a tracking email once your order ships. Tracking can take 24–72 hours to show its first scan. If it hasn't updated after that, email us and we'll chase it down. Full details on our Shipping Policy page.
"Can I change or cancel my order?" Email us within 12 hours of ordering and we'll do our best. After that it's usually already in processing — but you're still covered by our 30-Night Cool-Sleep Guarantee.
"I want to return it." No problem. Reach out within 30 nights of delivery and we'll walk you through it. See our Refund Policy for the details.
"It arrived damaged." Send us photos of the item and the packaging within 7 days of delivery and we'll ship a replacement free.
"What size should I get?" The Avero Cooling Blanket comes in Twin (60" × 80") — great for one person on a bed, or for the couch. Not sure? Email us and we'll help you pick.
Business details
Avero - 14 Bradford Rd, Rehoboth Beach, DE. United States
Email: shopaverosupport@gmail.com
We're a small operation, not a call center. If something went wrong with your order, tell us — we'd rather fix it than lose you.